Beyond Pronouns: Communicating Compassionately With LGBTQ Patients

Friday, March 12, 2021

2:30 PM – 3:30 PM ET

Location: Virtual

CE: 1

Learning Level: 2
Activity Type: Knowledge-Based
ACPE Number: 0202-0000-21-020-H04-P/T
Number of Hours: 1

Speaker(s)

Lindsey R. Kelley, PharmD, MS, FASHP

Director of Ambulatory, Oncology, and Research Pharmacy Services
Michigan Medicine

Disclosure: I do not have any relevant financial / non-financial relationships with any proprietary interests.

Presentation PDF
Joseph B. Hill, PharmD

PGY2 Ambulatory Care Pharmacy Resident
University of Colorado Skaggs School of Pharmacy and Pharmaceutical Sciences
Denver, Colorado, United States

Disclosure: I do not have any relevant financial / non-financial relationships with any proprietary interests.

Presentation PDF View Presentation

Stigma often prevents lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) patients from seeking essential health care. Further, many providers are not trained to support LBGTQ patients in their quest for care. Your accessibility as a pharmacist positions you to make a real difference for the LBGTQ community. Join this session to learn how you can provide care with compassion, which includes everything from asking patients for preferred pronouns to demonstrating cultural competencies related to important health topics.

This activity is part of the Trending Topics in Ambulatory Care series.
Register for the 2021 Trending Topics in Ambulatory Care Recertification Package.
Registration includes a recertification exam offering up to 13.5 BCACP recertification credits and access to recordings of each session. To earn recertification credit, BCACPs must complete all sessions and successfully complete the online 2021 Ambulatory Care Trending Topics Assessment and claim BPS recertification credit.

Learning Objectives:

Define the components of lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) sexuality and gender identity.
Identify ways to ask patients what appropriate pronouns to use when addressing members of the LGBTQ community.
Identify opportunities for pharmacists to provide positive, affirming care for LGBTQ patients.
Develop an appropriate dialogue to promote a safe and positive conversation with the LGBTQ community about health care.
Pharmacy Technicians: Define the components of lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) sexuality and gender identity.
Pharmacy Technicians: Identify ways to ask patients what appropriate pronouns to use when addressing members of the LGBTQ community.
Pharmacy Technicians: Identify opportunities for pharmacists to provide positive, affirming care for LGBTQ patients.
Pharmacy Technicians: Develop an appropriate dialogue to promote a safe and positive conversation with the LGBTQ community about health care.